Grievance Redressal 

Grievance

Under the grievance redressal mechanism, all our customer(s) can log queries/requests through the Company's Website to register a grievance/request.

Escalation Matrix

 

1. Level 1: In case the customer is not satisfied with the decision or has not received any response within 14 working days, they may escalate the matter to Grievance Redressal team at grievanceofficer@sambhavit.com or to our grievance officer Mrs. Abhilasha Singh at abhilasha.singh@sambhavit.com
   You can also write to Sambhavit Insurance brokers PVT. LTD. 601, Aryston Centre, Opp JW Marriott, Juhu Tara Road, Mumbai 400049

2. Level 2: If issue persists after level 1, please escalate the matter to the Principal Officer at principalofficer@sambhavit.com
    

3. Level 3: If your issue remains unsolved after having followed Level 1 and Level 2, you may approach The Insurance Regulatory Development Authority of India (IRDAI) at http://www.policyholder.gov.in/report.aspx# or Ombudsman at http://www.ecoi.co.in/procedure.html respectively. 
    

Other points to make a note of :

1. All grievances will be recorded, and due acknowledgement shall be issued to the customers.

2. The Grievance of the customers shall be duly reviewed with the help of the respective Insurance Company(s).

3. The company shall exercise all efforts to address it, including intimation to the respective Insurance Company for a quick redressal.

4. Customer shall be duly responded with resolution within prescribed regulatory timelines along with contact information of respective Insurance company(s)

5. The Company shall take adequate steps for the redressal of grievances of its clients within 14 days of receipt of such request(s)

6. In case it is not resolved within 14 days, or if you are unhappy with their resolution, you can contact us with the details by sending an email to the Grievance Redressal Officer or write to - 

7. In case of no reply from the Complainant, within 2 weeks from the date any clarification